The role of an independent inspector is to establish the truth—not a case for the client who retained the inspector. By doing so, a lot of money could be saved in court costs by disputes being settled amicably out of court.

This qualification utilises many the ways of determining the cause of various problems and complaints found in carpets, by using various physical testing methods and laboratory procedures. Then providing a report giving the client a definitive answer to their problem even if it doesn’t support their claim.

Carpet inspections are usually carried out where there is a dispute. In the domestic market the dispute is usually between a customer and a retailer; in a commercial dispute involving contract carpet the argument is usually between the manufacturer and property management. The Inspector may be retained by the complainant, the retailer or the manufacturer.

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